Thank you for choosing Digiwaw.com for your software license key purchase. We are committed to providing quality products and excellent customer service. Please read our Refund and Return Policy carefully to understand your rights and responsibilities.
1. License Key Activation and Refund Eligibility
- Activation Verification: Digiwaw.com reserves the right to verify the activation status of the license key within seven calendar days from the date of purchase. If we find that the license key has already been activated, we may refuse your refund request as the product has been used as intended.
- Refund Denial for Used Keys: Once the license key has been activated, no refunds will be provided, as the service has been rendered.
2. Digital Product Nature and Refunds
- No Refunds for General Dissatisfaction: Due to the nature of digital products, we do not issue refunds simply because a customer is dissatisfied with the product or because the product does not work with their system or environment. It is your responsibility to ensure that your computer or device meets the necessary system requirements before purchase.
- Technical Issues: Any technical issues such as software crashes, bugs, or compatibility problems must be directed to the software’s developer or official support team. Digiwaw.com cannot offer refunds for technical support or troubleshooting beyond the activation process.
3. Right of Withdrawal
- By completing your purchase, you waive the right of withdrawal (i.e., the ability to cancel the transaction). This is due to the immediate delivery of the license key upon purchase.
- Once the license key has been issued and delivered, you forfeit the right to cancel the order or request a refund unless the product is found to be defective or not as described.
4. Conditions for Return and Refund (30 Days)
We offer a 30-day return policy under the following circumstances:
- Item Does Not Work as Described: If the license key provided does not activate the software as described, or if it does not match the specifications listed on our website, you are eligible for a return and refund.
- Incorrect or Invalid License Key: If the license key provided is incorrect, invalid, or does not work despite following the proper activation process, we will issue a refund after verifying the issue.
- Duplicate Purchases: If you accidentally purchase the same license key multiple times, please contact us within 30 days to request a refund for the duplicate.
5. Refund Process and Steps
To initiate a return or refund request, please follow these steps:
- Contact Us: Email our customer support at sales@digiwaw.com within 30 days of your purchase, providing the following:
- Your order number and proof of purchase.
- A description of the issue (e.g., product not working, incorrect key, etc.).
- Verification: Our team will review your case and determine whether the issue qualifies for a refund under our policy.
- Refund Processing: If your return request is approved, we will process the refund to the original payment method. Please note that refunds may take 5-10 business days to appear in your account.
6. Non-Refundable Situations
- Activated License Keys: Once a license key is activated or registered, we cannot issue a refund.
- Software Compatibility Issues: Refunds will not be provided if the software does not work on your system due to compatibility issues or hardware limitations. Please ensure your system meets the requirements before purchase.
- Change of Mind: Refunds will not be granted simply because the product is no longer needed or desired.
7. Customer Support and Assistance
- If you have any questions about your order, require assistance with activation, or are experiencing any issues with the license key, please contact us at sales@digiwaw.com. Our support team is available to help resolve any problems you may face, including providing guidance on activation or troubleshooting.
Important Notes:
- We reserve the right to update or modify this policy at any time. Please review it periodically.
- Refunds or returns are only possible if the item does not meet the criteria outlined in this policy.
By purchasing a license key from Digiwaw.com, you agree to the terms of this Refund and Return Policy.
Thank you for shopping with Digiwaw.com!
